Due to expected hot weather, the following performances has been cancelled;
Jack and the Beanstalk - Thurs 13 Aug 2026 - 10:30am
The Wind in the Willows - Thurs 13 Aug 2026 - 11am
Twelfth Night - Thursday 13 Aug 2026 - 7:30pm
Jack and the Beanstalk - Fri 14 Aug 2026 - 2pm
The Wind in the Willows - Fri 14 Aug 2026 - 2:30pm
Your booking agent will be in touch regarding re-booking.
Ticket Exchanges
What You Need to Know
Please note: ASC’s Exchange Policy is not applicable to Musical Theatre Performances, such as HAIR The Musical. Please refer to the venue’s policy.
⏳ Processing Time
Ticket exchanges are processed manually by our box office team during office hours.
Exchanges are handled in order of submission
During busy periods (such as poor weather), processing may take 24–48 hours
⏰ Exchange Deadlines
Family Theatre:
Exchanges must be submitted at least 1 hour before the performance
Under the Stars / Shakespeare / Music / Indoor Events:
Exchanges must be submitted at least 3 hours before the performance
💳 Fees & Charges
No exchange fee applies
If you move to a higher-priced performance (e.g. off-peak to peak), you may need to pay the difference in ticket price
📩 Submit an Exchange Request
Fill in the details below and our box office team will process your request during office hours.
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Kew Members: Special Pricing
As a Kew Member, you have access to special discounted ticket prices for Theatre On Kew productions.
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Show your membership card
You must present your valid Kew membership card at the entrance on the day of the performance.
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Buying for your group?
You may purchase tickets for others in your group at the member rate. However, the Kew Member must be present and display their membership card on entry.